Hybrid Intelligence: Bridging the Skills Gap

With the expected spending on information technology Total $4.5 trillion In 2022, cutting edge technology is clearly on every IT executive’s wish list this year. However, while investing in emerging technology is essential, companies cannot beat the competition simply by increasing spending on technology. IT leaders must create foolproof strategies that take into account what these new technologies will do and how they will increase the skills of workers to use them.

In addition, inflation will severely affect IT budgets as vendors adjust prices for the current market. Thus, CIOs must be selective when choosing digital solutions.

So what technologies will win in 2022 and beyond? Those that enable companies to take advantage of existing technological infrastructure. Artificial intelligence (AI) solutions and hybrid intelligence (HI) approaches can bridge skills gaps in the workforce and help workers fundamentally change the way they work and interact with technology.

The skill gap is wider than ever

IT skills gaps continue to threaten the resilience of the industry. According to Salesforce, approx 75% of the staff He feels ill-equipped to learn the digital skills needed for the future of work. However, despite these concerns, only 28 percent participate in digital skills learning and coaching programs.

[ Also read 7 ways CIOs can prepare today for the future of work. ]

This gap is worrying, but there is an opportunity to address this problem, grow employee skill sets, and make everyday tasks more meaningful and productive.

CIOs now face a double challenge: they need to upskill their workforce while meeting the growing demand for innovation and keeping the organization competitive by applying advanced technologies to key business functions while dealing with legacy, aging and cumbersome systems.

These challenges are closely related, and CIOs must consider them together. Start by asking: What will a reimagined workforce look like when they have access to their full potential AI And IoT?

Hybrid intelligence and the reimagined workforce

Artificial intelligence is evolving, and so is its pivotal role in reshaping the workforce in technology as we know it. As technology advances, expectations for employee skill sets increase. For employees to remain competitive, they should focus on driving strategic changes in the organization rather than busy work.

There is great potential in combining AI and human intelligence to create a hybrid approach that can significantly increase the accuracy and efficiency of decisions across an organization.

Fortunately, there is great potential in combining AI and human intelligence to create a hybrid approach that can significantly increase the accuracy and efficiency of decisions across an organization.

By introducing AI to the workforce, IT leaders can provide a new partner to help workers in ways that weren’t possible before. For example, AI opens up new types of insights that humans would not be able to form through linear optimization. Therefore, AI steps in as a digital router and prompts workers to adopt new processes and ways of thinking.

[ Also read 3 ways artificial intelligence can help unite remote teams ]

Additionally, AI can empower executives by establishing decision-making autonomy to solve complex problems through analytics and optimization. AI also frees up workers and managers time, enabling them to focus on the higher-value strategic tasks that C-level executives expect from their teams.

Finally, AI requires training and interaction with human workers to become more efficient. Therefore, in a hybrid intelligence environment, workers not only use artificial intelligence tools, but also participate in their training.

Hybrid intelligence building

Many people misunderstand AI as a technology that will replace jobs – but instead, AI will change existing roles in incredible ways. As a result, leaders will need to develop new roles for those working with AI, such as educators, collaborators, and innovators.

Workers who interact with AI would not do so in a silo; These teams will be cross-functional and empowered to think fast, innovate better, and work together to achieve different goals. These roles reflect the business advantages of AI: they enable leaders and employees to collaborate more effectively, transforming and reshaping work as we know it.

One of the most important skills employees will need to develop is teaching AI if it is to reach its full potential as an equal partner in a hybrid intelligence environment. Teaching can be simple and will not always require workers to develop special skills. But managing complex use cases and creating opportunities to boost productivity requires employees to hone their skills considerably.

For example, leaders must recognize the importance of repeating, verifying, and documenting procedures to improve AI tools. In this way, AI can become more useful by generating more accurate diagnostic results and predictive insights essential to business functions.

As human and AI experts become more active in the hybrid intelligence environment, the scope and nature of the work that AI can perform will become more diverse and advanced. IT employment, in turn, will become more related to more complex and knowledge-based work.

But first, leaders must equip teams with the right mindset to help AI reach its full potential. Only then will AI be able to create opportunities for more dynamic roles that will rapidly transform organizations and help them stay relevant and resilient for years to come.

[ Learn how leaders embrace enterprise-wide IT automation: Taking the lead on IT Automation. ]

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