Prepare to ride the wave of adoption of automation and robotic systems

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Although automation has been in the forefront for a while, the mass adoption of automation and robotic systems in primary markets is accelerating and offering promising opportunities for value-added retailers (VARs). The pandemic has been a catalyst for widespread adoption of customer service automation, convincing businesses and small and medium-sized businesses (SMBs) that it is essential to automate routine tasks for future success.

MicroTouch research indicates that nearly half a million touch screens for automation were deployed in 2020 worldwide, and this rate is increasing by 12% through 2022. Moreover, 88% of companies worldwide plan to build automation to mitigate From the challenges of job shortages, fighting inflation, and driving efficiency to be in a better position to succeed in the future.

Businesses understand that automating tasks leads to increased efficiency, productivity, and quality. Automation improves daily workflow, while machines can take over repetitive work allowing employees to focus on less mundane tasks and employ more important business skills.

Many primary vertical markets are benefiting from automation. It’s particularly key to the booming hospitality industry, which is arguably the hardest hit by COVID-19. The pandemic has left hotel and restaurant owners dealing with mandates, closures and staff shortages. Typically done through software and technology, automation can benefit hospitality companies and their guests similarly – often by saving time and money and removing stress.

A Chicago restaurateur explains, “Customer service booths don’t call in patients. They work 24/7 and make it easy for me to focus on what we do best – providing great food to our customers and quality service in a relaxed atmosphere.”

Build your solutions now to gain a competitive advantage

When a business defines its automation processes, it may be referring to the implementation of a Kitchen Display System (KDS) in its restaurant or a customer service kiosk in a hospital. While these systems certainly play a role in automation, software vendors are dramatically improving these solutions with cutting-edge, innovative features that are more intuitive and easy to use, enabling more advanced automation than ever before.

Now is the time to use VARs to capitalize on this trend and closely examine the markets they serve to develop the best automation and robotics systems to benefit customers and their customers. It is an opportunity to gain market share and strengthen your position as a thought leader. The added value for vendors is that the automation space requires service and maintenance, which can mean long-term relationships with customers, high customer value (LTV), and a healthy recurring revenue stream.

Here are some of the notable vertical markets at the forefront of automation:

Health Care: With major advantages in robotics technology and the implementation of 5G networks, regional surgical centers can treat patients with fewer healthcare professionals. For example, cutting-edge robotic technology allows a specialist cancer surgeon at Summit Health in Morristown, New Jersey, to perform surgery on a patient 1,600 miles away in Sheridan, Wyoming. Many patients would not have received this life-saving care just a few years ago. These systems could also address the growing labor shortage in the healthcare industry, allowing the physician to care for more patients in a wider geographic area.

Storage and distribution: Automation in the warehousing and distribution industries has mushroomed due to COVID-19, greatly improving the speed with which operations can be completed. Many e-commerce orders are now primarily fulfilled through automated processes that enable managers to reassign employees to higher-value tasks.

Cars and transportation: Self-driving cars are becoming a reality thanks to major leaps in all aspects of technology. Advances in robotics, artificial intelligence (AI), virtual reality (VR), augmented reality (AR) and many more technologies are enabling innovations that could not have been achieved five years ago.

Moreover, these developments are not limited to the family car. Companies are exploring modernization of their truck fleets to gain an advantage in the market. In addition, farmers use completely autonomous tractors and assembled by GPS. These companies are directly tackling key challenges, including regulatory compliance, driver shortages, improved driver performance, and increased demand for goods in remote areas.

All indicators point to an impressive growth in automation. As you scale your business to take advantage of this growth, remember to create a strategy that allows you to maintain your existing accounts while attracting new customers. Move slowly and deliberately to build the partnerships and expertise you need. Also, take advantage of industry associations for education and communication and rely on vendors, such as MicroTouch, for advice on the best components for your solution.

Investors see potential in this market, with Investing billions over the past few years. Use your field, technology knowledge, and business knowledge to help bring automation systems and robotics to market.

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